Terms & Conditions

Last Updated: 1 July 2025

Protected Guards ("we", "us") is a trading name of NAVICKAS TRADERS LTD (Company No. 14086817), registered at 11 Bendish Road, London, E6 1JH. These Terms govern your use of protectedguards.com and all product purchases.

Acceptance of Terms

By accessing this site or purchasing products, you agree to:

These Terms & Conditions
Our Privacy Policy and Cookie Policy
UK Consumer Rights Act 2015

Account Registration

To purchase security products:

You must be ≥18 years old and a UK resident
Provide accurate personal/business details
Safeguard your account password

Product Information

All prices are in GBP (£) and include UK VAT (where applicable).
We use PCI-compliant third-party payment gateways (e.g., Stripe, PayPal).
Typographical Errors: Incorrect prices may void orders.

Intellectual Property

Descriptions: Technical specs are provided by manufacturers – we are not liable for minor errors
Compliance: All electronics meet UKCA/CE safety standards
Restricted Items: Pepper sprays/Tasers require valid UK proof of age

Ordering & Payment

Process	Details
Pricing	GBP (£), inclusive of VAT (where applicable)
Payment	Secure PCI-DSS gateways (Stripe, PayPal) only – no cash on delivery
Confirmation	Binding contract forms when order confirmation email is sent
Cancellation	Within 1 hour of ordering via phone (0203 576 0041) or account portal

Delivery (UK Only)

Shipping Partners: DPD, Royal Mail, UPS
Timelines: 3-5 business days (excludes weekends/Bank Holidays)
Risk: Products become your responsibility upon delivery signature
Failure to Receive: Report within 48 hours to support@protectedguards.com

Returns & Refunds

14-Day Right to Cancel

Return unused/unopened items within 14 days of delivery
Customer covers return shipping costs

Faulty Products

30-day free return/replacement under the Consumer Rights Act
Proof of defect required

Non-Returnable Items

Custom-configured security systems
Software licenses (if activated)

Full Returns Policy available

Warranties

Manufacturer Warranties: 1-3 years on electronics (stated per product)
Claims: Contact us first for authorization – DIY repairs void coverage

Intellectual Property

All content (logos, product images, text) is owned by NAVICKAS TRADERS LTD. Unauthorized use triggers legal action under the UK Copyright, Designs and Patents Act 1988.

Limitation of Liability

These Terms are governed by English law. Disputes are subject to the exclusive jurisdiction of UK courts.

Governing Law

All content (logos, product images, text) is owned by NAVICKAS TRADERS LTD. Unauthorized use triggers legal action under the UK Copyright, Designs and Patents Act 1988.

Contact Us

For order disputes or clarifications:
0203 576 0041
legal@protectedguards.com
NAVICKAS TRADERS LTD, 11 Bendish Road, London, E6 1JH
*Business Hours: Mon-Fri 9AM-5 PM*

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